How we collect, use, and protect your personal information and visual content.
At Aluna, we value and respect the privacy of our clients and their guests. This Privacy Policy outlines how we collect, use, and protect personal information and visual content obtained through our website and during the delivery of our services.
Information We Collect
When interacting with our website or booking our services, we may collect: full name, email address, phone number, event details, information submitted through contact forms, and basic browsing data including IP address.
Use of Information
Collected information is used exclusively to communicate with clients, provide quotes and coordinate services, confirm bookings and provide follow-up, and improve our services and client experience. Aluna does not use personal information for unsolicited marketing or spam.
Use of Images and Visual Content
By booking our services, clients acknowledge that photographs and videos captured during the event may be used by Aluna for marketing purposes including website content, social media, and portfolio materials. All usage is handled professionally and aligned with Aluna's brand standards. If you prefer not to authorize this use, this can be requested in writing prior to the event.
Event Gallery Availability
Images from each event are shared through a private digital gallery via a secure link. This gallery is available for 24 hours from the time of publication. After this period, access is disabled. Aluna does not guarantee access to images after the 24-hour window, unless otherwise agreed in writing.
Sharing of Information with Third Parties
Aluna does not sell, rent, or trade personal information. Information may only be shared with third-party providers strictly necessary for service operation — such as gallery platforms, communication tools, or payment processors — always under confidentiality standards.
Cookies and Digital Technologies
Our website may use cookies and basic analytics tools to improve functionality and analyze traffic. These technologies do not personally identify individual users. For full details, see our Cookie Policy.
Data Security
We implement reasonable security measures to protect personal information and visual content. However, no digital system can guarantee complete security, and Aluna cannot ensure absolute protection against unauthorized access.
User Rights
Users have the right to request access to their personal information, request corrections, and request deletion of their data where applicable. All requests must be submitted in writing through our official contact channels.
Changes to This Policy
Aluna reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page and take effect immediately upon publication.
Contact Information
For questions regarding this Privacy Policy or the handling of personal information, please contact us through the information provided on our Contact page.
Reach out directly and we'll respond with the clarity and care your event deserves.
We typically respond within 24 business hours.